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License switches back to trial version

Posted: Mon Apr 07, 2025 12:04 pm
by Torelli
I am trying to activate a license for a laptop (Unique number 145870-840637), but it says the license is already activated, can you please assist? A little background. This was already activated on this machine, however, it suddenly reverted to the 30-day trial version and when we tried to switch back, it asked for the key and said it was already activated.

Re: License switches back to trial version

Posted: Mon Apr 07, 2025 12:07 pm
by Intaver Support
Your license can now be reactivated.
The license information is saved in the registry. If it switched back to 30-day trial that means the registry entry was deleted. We normally see this occur when a registry cleaner or security software deletes it. You should with your IT team as otherwise this may continue to happen.